Privacy Policy

Last updated 15 September 2026

This policy explains what personal information Averra Cafe & Diner handles, why, and what you can do about it. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Who we are

What we collect

Through this website, nothing. There are no forms, no accounts, no newsletter and no analytics.

When you book, the booking panel opens your own text message or email app with a message already written to us. Nothing is sent to our website or any server along the way. If you choose to send it, or you call or email us, we receive what you include, usually:

• your name
• your phone number or email address
• the date, time and number of people
• anything else you tell us, such as an occasion or a dietary need

Some services that run the website process limited technical information when you visit. See Third parties below.

Why we use it

We use your details to manage your booking and to reply to you. That is all.

We do not sell your information, and we do not share it with anyone for marketing.

How long we keep it

We keep booking messages only as long as we need them to manage your booking and to meet our legal obligations. After that we delete them.

Third parties and overseas processing

A few outside services are involved when you use the website:

• Vercel hosts the website. Like any web host, its servers keep logs that include your IP address, browser type and the pages requested.
• Google Maps is embedded on our home page to show where we are. Google receives your IP address and may set cookies.
• Google Fonts supplies one decorative font on phone screens. Google receives your IP address when it loads.

Vercel and Google may process this information outside Australia, including in the United States. Their own privacy policies apply to what they collect.

Our website also links to Google Maps, Tuckerfox, Uber Eats and Instagram. If you follow those links, you are on their sites and their privacy policies apply.

Messages you send us travel through your phone carrier or email provider, and our email is hosted by Google (Gmail).

Cookies

Averra does not set any cookies. The embedded Google Map may set cookies of its own. You can block or clear these in your browser settings.

Accessing and correcting your information

You can ask us what information we hold about you, and ask us to correct or delete it. Call, text or email us and we will respond within a reasonable time. We will not charge you for this.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to fix it. We aim to respond within 30 days.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.